Privacy Policy
1. Introduction
Welcome to Hatchd (“we,” “our,” or “us”).
We value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website (www.hatchd.co.za) or engage with our creative, digital, and automation services.
By using our website or submitting your information, you consent to the practices described in this policy.
2. Information We Collect
We collect and process the following personal information as necessary to provide our services:
a. Information You Provide Voluntarily
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Name, surname, and business details
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Email address, contact number, and location
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Project or service requests (web, marketing, automation, or creative work)
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Payment and billing details (processed securely via third-party platforms)
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Files, briefs, or content provided for service delivery
b. Information Collected Automatically
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IP address, browser type, and device information
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Website usage data such as pages visited, time spent, and referral source
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Cookies and similar tracking technologies used for analytics and performance optimization
3. Purpose of Processing
We process your personal information for legitimate business purposes, including:
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Delivering, managing, and improving our services
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Communicating with you regarding projects, proposals, or updates
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Sending relevant marketing communications (only if you opt in)
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Analyzing website traffic and performance to enhance user experience
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Meeting legal, contractual, and regulatory obligations
We only process information necessary for the purpose for which it was collected.
4. Sharing of Information
We will never sell or rent your personal information.
We may share limited data with:
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Trusted service providers such as website hosts, payment processors, analytics, or marketing partners — all bound by confidentiality and POPIA compliance.
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Legal authorities, if required by law or to protect our legal rights.
5. Cookies and Tracking Technologies
Our website uses cookies to improve functionality and performance, analyze traffic, and personalize your experience.
You can disable cookies in your browser settings, but some site features may not function optimally.
6. Data Protection and Security
We take reasonable, appropriate, and technical measures to secure your personal information against loss, unauthorized access, misuse, or disclosure.
This includes:
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SSL encryption
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Access controls and authentication
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Secure data storage and deletion procedures
7. Your Rights Under POPIA
You have the right to:
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Request access to your personal information
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Correct or update inaccurate data
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Object to the processing of your data
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Withdraw consent to receive marketing communications
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Request deletion or restriction of your personal information where legally permissible
To exercise your rights, contact us at privacy@hatchd.co.za.
We will respond within the timelines required under POPIA.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purpose it was collected for or as required by law (typically up to 5 years for project and billing records).
9. Third-Party Links
Our website may contain links to external websites.
Hatchd is not responsible for the privacy practices or content of those sites.
We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal changes or operational updates.
All revisions will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact: